Accessibility

All entrances, restrooms and concessions areas at Flagstar at Westbury Music Fair are accessible Fans can approach the nearest crew member with any questions throughout the duration of their event.

Accessible tickets can be purchased online at livenation.com or in-person at our box office. Our box office hours are 12-5pm Wednesday-Saturday and 12pm until intermission or when the headliner begins on show days. Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

To find tickets in the Accessible Seating Area of Flagstar at Westbury Music Fair, select the Filters icon on the upper right of the page where you see available tickets. You will be shown your seat location once the ticket is selected. More information regarding the purchase of accessible seating on Ticketmaster can be found here.

Due to the venue’s historic nature, Mezzanine sections A, D, E, and H and Suite One are only accessible by stairs. All other sections are accessible by stairs or ramp.

Assistive Listening Devices (ALDs) are available for all events. ALD technology in Flagstar at Westbury Music Fair is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please visit the box office to get a receiver.  A valid photo ID is required in exchange for a device. Availability is limited.

We welcome you to wear a face mask during your visit to Flagstar at Westbury Music Fair. Frequent handwashing is encouraged to help prevent the spread of illnesses that are transmitted by contact. Wash your hands with soap and water for a full 20 seconds, especially before eating/handling food and after using the restroom.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request by calling (516)-247-5200 or emailing infotaw@livenation.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas. 

For real-time updates during your visit, please check our social channels on Instagram, Facebook and X.

Flagstar at Westbury Music Fair takes pride in offering a variety of options for fans with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, Flagstar at Westbury Music Fair cannot guarantee that fans will be free from exposure to specific allergens, including nuts. We strongly encourage fans with food allergies to take all necessary medical precautions when visiting. If medical assistance is needed, please contact a crew member.

We allow a small commercially sealed package of unopened snacks such as small packs of cookies, etc. If you use insulin, please see the medication needs section on this page for more information.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We do not have the ability to store any type of medication.  Over the counter medication must be in its original packaging. 

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

Accessible parking is available directly in front of the Box Office and various spots are located around the sides of the venue. Upon arrival, please inform staff that you need accessible parking and be prepared to present your state-issued parking placard or plate. A valid disability parking permit is required.

Marked accessible spaces cannot be reserved in advance and are available based on arrival. Fans with a valid state-issued ADA placard or license plate may use accessible parking spaces. Vehicles that park in an accessible parking spot without a valid state issued placard are subject to tow at the owners expense.

Due to high demand, accessible parking availability is limited and spaces may fill early. We recommend arriving early if you plan to use accessible parking. Fans arriving after the accessible parking lot is at capacity will be directed to the closet lot adjacent to the accessible lot.

If you are being dropped off at the venue, please inform staff upon entry. They will direct you to the patio entrance. To find this entrance, drivers must come down the ramp and stay to the left, driving around premier parking, and dropping off fans by the opening in the fence next to the patio/fast lane entrance.

Flagstar at Westbury Music Fair honors any state-issued accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space. To ensure you can park as close as possible, we recommend arriving when the parking gates open.

All restrooms at Flagstar at Westbury Music Fair are accessible and have accessible stalls. The restrooms in/near the VIP Lounge have baby changing tables available for all fans to use - please ask a staff member for assistance if you need to use one.

At Flagstar at Westbury Music Fair, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit.

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other fans or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest services team.

If you will be accompanied by a service animal while attending a performance, please contact the Box Office at (516) 217-5200 or infotaw@livenation.com to ensure your purchased seats will be in a comfortable location.

Complimentary wheelchair escorts are available at the Main Entrance. This service is offered on a first-come, first-served basis and does not require a reservation. Upon arrival, fans may request assistance by visiting the Main Entrance and speaking with a Security Guard, who can assist. Escorts are available to and from the entry gates and seating areas (no service into the parking lot). Please note that wheelchairs and staff are not available to remain with fans during the event and wait times may vary depending on demand.