Accessibility

Flagstar at Westbury Music Fair strives to make our venues and live experiences inclusive and accessible to everyone. For additional questions, more information, or information not mentioned below, please contact us in advance of your visit. (516)-247-5200

The hours of operation are: 
Wednesday - Saturday | Noon - 5PM 
Map & Location of Westbury Music Fair
Venue Address: 960 Brush Hollow Rd, Westbury, NY 11590

Arrival & Accessible Entrances:

All entrances to Flagstar at Westbury Music Fair are accessible.

Restrooms:

All restrooms at Flagstar at Westbury Music Fair are accessible.

Concessions:

All concessions at Flagstar at Westbury Music Fair are accessible.

Ticketing:

Tickets located in our accessible section can be purchased online at livenation.com. Our box office is not equipped to take ticket orders over the phone and our website is the only method to purchase tickets.

For Accessible seating at Flagstar at Westbury Music Fair please purchase a General Admission ticket. We will seat those needing accessible seating once the box office opens on the day of the event.  Please be advised that this is done on a first come, first served basis and our accessible seating area can reach capacity early.

To find tickets in the Accessible Seating Area of Flagstar at Westbury Music Fair select the Filters icon on the upper right of the page where you see available tickets.  You will be shown your seat location once the ticket is selected. 

Accessible Parking:

Accessible parking is located directly in front of the Box Office and various spots are located around the sides of the venue. Upon arrival on event day, inform staff you need accessible parking. A visible state-issued plate or placard is required to use an accessible parking spot. Accessible parking is subject to availability and first-come, first-served. Flagstar at Westbury Music Fair honors any state-issued accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space. To ensure you can park as close as possible, we recommend arriving when the parking gates open.

Drop-Off is next to the Patio entrance, and patrons are able to enter through the Fast Lane. They must come down the ramp and stay to the left, drive around Premier Parking, and Drop-Off by the opening in the fence to the Patio/Fast Lane Entrance.

Medication Needs:
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We do not have the ability to store any type of medication.  Over the counter medication must be in its original packaging. 

Dietary Needs:
We allow a small commercially sealed package of unopened snacks such as small packs of cookies, etc. If you use insulin, please see the medication needs on this page for more information.

Flagstar at Westbury Music Fair takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests. 

Service Animals:
Service Animals are permitted inside the venue during events. Only registered working animals are permitted.

Like many venues and other large places of assembly, Flagstar at Westbury Music Fair has a “no pets” policy. However, Live Nation’s policy explicitly permits guests with disabilities who use dogs (or a small pony) as service animals. The Westbury Music Fair’s policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog or small pony that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the animal must be directly related to the individual’s disability. 

Flagstar at Westbury Music Fair requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

If you will be accompanied by a service animal while attending a performance, please contact the Box Office at (516) 217-5200 or infotaw@livenation.com to ensure your purchased seats will be in a comfortable location.

Sign Language Interpretation:
Flagstar at Westbury Music Fair offers sign language integration upon request only. Requests for interpreters must be received at least three weeks before the event date.  Please make your request by phone (516)-247-5200 or email infotaw@livenation.com. These requests are subject to the availability of an interpreter.

Assistive Listening Devices:
Assistive Listening Devices (ALDs) technology in Flagstar at Westbury Music Fair is powered by Listen Everywhere Technology™.  This allows you to use your own mobile device and headphones as your personal ALD. If you do not wish to use your device, please see a Guest Services member to get a receiver.  A photo ID is required. Please connect with a Guest Service representative to get assigned one! Patrons can use our Free Fan Wifi to download the app "ListenWIFI" using their cell phone and connecting their hearing aids (if bluetooth capable) or personal headphones. If not, we have devices and headsets available.