
Plan Your Visit

Getting Here
You can find us at 960 Brush Hollow Rd, Westbury, NY 11590
Rideshare App drop off/pick up is Outside the VIP Lounge

Day of Show
You know the drill—metal detectors, maybe a pat down, and a bag check if you’ve got one. Be prepped—check out our bag policy below.
Doors Time: Doors generally open one hour before the show's scheduled start time. *Lounge 960 is typically open 2 Hours before show time*
Bag Policy: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched before entry. Bags that are not clear will be subject to additional search.
Mobile Ticketing: All our events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print. For more information on mobile entry, click here. Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.
Cashless Payments: We’re a cash-free venue. All main concession and merchandise stands accept Visa, MasterCard, Discover, and American Express card payment types.

Box Office
Location: Our box office is located at 960 Brush Hollow Rd, directly on the front of the venue.
If you are picking up tickets at Will Call at the time of the show you must go through security first, then head to the box office.
Box Office Hours:
- Wednesday-Saturday: 12:00-5:00 PM
- Sunday-Tuesday: CLOSED
- Show Days: 12:00 PM until intermission or headliners hits the stage.
Accepted Forms of Payment: We accept Visa, MasterCard, and cash payments.
Important Info: Tickets obtained from unauthorized sources may be counterfeit and/or invalid, and if so, may not be valid for entry. We recommend purchasing tickets directly via our Box Office, Ticketmaster, or Live Nation only.

Lounge 960
Visit Lounge 960 Lounge for a VIP experience at Flagstar at Westbury Music Fair. Typically opening 2 hours before show, This intimate lounge offers an exclusive bar serving exclusive beverage offerings, a private entrance & more.
On a show-to-show basis, the Lounge is open POST- PERFORMANCE to all guests who want to stay and grab tea, coffee, or a snack until capacity is reached.

Food & Drinks
Enjoy a sophisticated selection of beer, wine, spirits, and non-alcoholic beverages as well as food and snacks. Seven total bars throughout the venue means less waiting for drinks and more time enjoying the show.

Accessibility
Whatever your needs, let us know how we can help. Whether that's with your arrival, exploring the venue, the show itself - or all of the above.

Careers
We're looking for stars to join our crew! You'll help us maintain our venue and provide quality experiences for fellow music lovers. Check Workday to see all positions we're currently hiring for and keep an eye out on our socials for future employment opportunities!